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Frequently asked questions
What are AI Credits?
AI Credits are used to power all AI operations on our platform. 1 credit ≈ 1,000 tokens. Document processing uses 10-50 credits, content generation uses 5-20 credits, and analytics queries use 3-10 credits per operation.
Can I change plans anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits.
What happens if I exceed my credits?
You can purchase additional credit packs or upgrade to a higher plan. We'll notify you when you reach 80% of your monthly limit.
Do you offer refunds?
Yes! We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, we'll refund your payment in full.
Can I use my own OpenAI API key?
Business plan users can connect their own API keys for OpenAI, Anthropic, or OpenRouter to reduce costs and have full control over their AI usage.